Refund Policy

1.  A Legal Disclaimer

The information provided on this page is for general informational purposes only and does not constitute legal advice. While Mobile Moments Co. aims to clearly outline its policies, we recommend seeking independent legal advice to ensure full understanding of your rights and obligations.

 

2.  Refund & Cancellation Policy

At Mobile Moments Co., event dates are reserved exclusively for each client. Once booked, that time is no longer available to others. The following terms apply to all confirmed bookings.

 

3.  Booking & Deposits

A non-refundable deposit is required to secure your event date. Bookings are only confirmed once the deposit has been received and are applied toward your total balance.

 

4.  Cancellations

Cancellations made more than 14 days before the event are permitted; however, the deposit remains non-refundable.

 

Cancellations made within 14 days of the event may result in up to 50% of the total booking cost being charged.

 

Cancellations made within 7 days of the event, including same-day cancellations, may result in the full booking amount being non-refundable.

 

5.  Rescheduling

One reschedule is permitted if requested at least 7 days in advance, subject to availability.

Requests made within 7 days may incur a fee. If we are unavailable for the new date, the booking will be treated as a cancellation.

 

6.  Event Timing

Events must be ready at the agreed start time. Delays may result in reduced service time without refund.

Additional time may be available at an agreed hourly rate, subject to availability.

 

7.  Service Interruptions

In the rare event of equipment malfunction or unforeseen circumstances, we will make every effort to resolve the issue or provide an alternative.

If the service cannot be delivered as agreed, a partial or full refund may be issued at our discretion.

 

8.  Client Responsibilities

Clients must provide a safe and suitable environment for operation.

We reserve the right to suspend or end service without refund if conditions are unsafe or inappropriate.

 

9.  Outdoor Events

Clients are responsible for providing adequate protection for outdoor setups.

If weather conditions prevent safe operation and no alternative is available, the booking may be treated as a cancellation.

 

10.  Equipment Damage & Liability

All equipment, including the MoMo robot, remains the property of Mobile Moments Co.

The client is responsible for ensuring guests interact with the equipment safely.

Any damage caused by guests, attendees, or staff — including tipping, spills, or misuse — will be the financial responsibility of the client.

Repair or replacement costs will be assessed based on the extent of damage and may exceed several thousand dollars.

We reserve the right to stop service immediately without refund if equipment is at risk.

A damage deposit may be required and will be returned if no damage occurs.

 

11.  Refund Eligibility

Refunds are not guaranteed and are assessed on a case-by-case basis.

 

12.  Agreement

By booking with Mobile Moments Co., you agree to these terms.